Job Status:
Active
Client Service Representative
Salary
RM5,000 - RM7,000
Location
Kuala Lumpur
Years of experience
3 - 5 Years
Employment type
Full Time
About the Role
Job Duties
Manage customer relationships and ensure high customer satisfaction.
Drive customer retention and contract renewals.
Identify upselling and cross-selling opportunities.
Monitor account health and proactively manage customer engagement.
Conduct regular customer meetings and Quarterly Business Reviews (QBRs).
Coordinate closely with Sales, TAM, Presales, Solutions Architecture, Finance, and other internal stakeholders.
Job Requirements
Requirements
Bachelor's Degree in Business, Marketing, IT, Communications, or related disciplines.
3 - 5 years of experience in customer service, account management, renewals, or post-sales/customer success roles.
Experience in Cloud, SaaS, IT Services, or B2B Technology industries is strongly preferred.
Good understanding of cloud consumption and billing models is an advantage.
Strong communication, relationship management, stakeholder management, and commercial awareness.
Proficient in Mandarin and English.
Workle Pte Ltd
Workle Pte Ltd is an established, leading provider of professional recruitment, executive search and human capital management solutions on behalf of the world’s top organisations.
As we understand Human Resources (HR) is the major issue of companies in Singapore especially with the lack of skilled employees in this growing economy. Workle was formed to provide ideal employers with the right employees based on organizational needs and requirements. Workle consults clients based their business models, organization culture and needs with candidates being offered a place only if they meet the stringent 90% fit of the organization requirement and culture. This methodology ensures the Right candidate is well placed in every organization, every time!
Our role is to seek out dynamic individuals who can enhance and contribute actively to the success and growth of our clients’ businesses.